Privacy and Cookie Policy
Scope
TradinLoop is a service mark which is present in more than 25 countries in the Middle East,
Europe, Africa, the Americas and Asia. Our website address is: https://tradinloop.com.
The present document contains two policies: the Privacy Policy and the Cookie Policy.
Privacy
Policy
We are
committed to protecting and respecting your privacy. This privacy policy
explains the types of personal information we collect, how we use that
information, who we share it with, how we protect that information, and your
legal rights in relation to your information. We are committed to abiding by
this privacy policy, as well as the requirements of applicable laws, in the
operation of our business. Please read this policy carefully as it explains our
views and practices regarding your personal information and how it is handled.
By accessing or browsing our websites, attending our events in person or
virtually, you confirm that you have read, understood and agree to this privacy
policy in its entirety.
When visitors
leave comments on the site we collect the data shown in the comments form, and
also the visitor’s IP address and browser user agent string to help spam
detection.
Information we may hold about you
This policy covers all personal information collected and used
by TradinLoop. In this policy “personal information” means
information that (either in isolation or in combination with other information
held by us) enables you to be identified as an individual or recognised
directly or indirectly. This may include your name, date of birth, sex, postal
address, email address, computer IP address, phone number, credit card number,
login information and technical information from the devices you use to receive
our services, together with information from or about you which is uploaded to
any virtual event platform, or generated on it or recorded through it – for
example recordings of speeches or presentations, chat content, questions, poll
results and audio-visual content incorporating your likeness, image or
opinions.
These
websites may collect data about you, use cookies, embed additional third-party
tracking, and monitor your interaction with that embedded content, including
tracking your interaction with the embedded content if you have an account and
are logged in to that website.
Collection of personal
information
We may collect information about you from different sources
detailed below.
Information you give us:
When you
access and browse our websites (including when you register for an event onsite
or virtually or fill in forms on our websites) and when you correspond with us
by phone or email or other electronic means, you may give us information about
yourself. The information you give us may include your name, payment processing
information, postal address, email address, landline and/or mobile telephone
number, delivery details, dietary and access requirements and information about
your employment (including your job title, responsibilities and employer’s
details) as well as other personal information.
In addition
when you interact with any virtual event platform you may give us or create
content about you – for example speeches or presentations, chat content,
questions, poll results and audio-visual content incorporating your likeness,
image or opinions.
Information we collect about you:
With regard
to each of your visits to our website(s) (including any virtual event
platform), we may also use cookies and other technologies to automatically
collect the following information:
technical
information, including the Internet protocol (IP) address used to connect your
computer to the internet, your login information, browser type and version,
time zone setting, browser plug-in types and versions, operating systems and
platform; and
information
about your visit, including the full Uniform Resource Locators (URL) clickstreams
to, on and from our websites, products you viewed or searched for, page
response times, download errors, length of visits to certain pages, page
interaction information (such as scrolling, clicks and mouse-overs), methods
used to browse away from the page and any phone number used to call us.
Information we receive and collect from other
sources:
We may
receive information about you from other websites operated by the TradinLoop
group or from the other services that we provide. We also work closely with
third parties such as payment processors and app providers and may receive
information about you from them. We may also collect information about you from
publicly available sources, including publicly available content on social
media e.g. your name, job title and industry. We may also receive information
about you from you from your employer when (i) they complete registration forms
for delegate, sponsorship, media partner or exhibitor activities at our events;
or (ii) they provide us with your details as points of contact for
administration, billing or relationship management purposes.
Our
use of your personal information
may use your personal information to: | How do we use personal information for this | What is the legal basis for us processing |
Provide you with goods and | We will need to use your | Using your personal |
Ensure that your requirements | We may use your personal | It is in our legitimate |
Complete bookings you make | We will need to use your | Using your personal |
Process your payments and | We may need to process your | It is in our legitimate |
Contact you for research | We will need to use your | We will ask for your consent |
Diagnose problems with our | We may need to use personal | We will ask for your consent |
Analyse user traffic to | We may sometimes use your | It is in our legitimate |
Comply with legal | We may sometimes need to | It is in our legitimate |
Assess how people move | We will need to use your | It is in our legitimate |
Where you consent to having | We may use your personal | By allowing your badge to be |
To administer our | We may be given your details | It is in our legitimate |
Where applicable, to provide | We may use this information | It is in our legitimate |
To carry out news and | We may need to process your | It is in our legitimate |
To enable you to create or | We may need to process your | We will ask for your consent |
To provide public forums, | We may need to process your | We will ask for your consent |
To monitor public forums, | We may sometimes need to | It is in our legitimate |
Where we store your data
The data that
we collect from you may be transferred to, and stored at a destination outside
the UK or EEA. It may also be processed by staff operating outside the UK or
EEA who work for us or for one of our suppliers. Such staff may be engaged in,
among other things, the provision of services to you or the processing of your
payment details. We will take all steps that are mandatory or reasonably
necessary to ensure that your data is treated securely and in accordance with
this privacy policy and applicable data protection laws, including, where
relevant, entering into EU standard contractual clauses (or equivalent
measures) with the party outside the EEA receiving the data. The EU standard
contractual clauses (SCCs) are available on the website of the European Commission.
Transfers of personal information
We may share
your personal information with other entities associated with TradinLoop or
selected third parties in connection with the event for direct marketing
purposes, in order to enable you to access the services, provide you with
customer support and conduct the other activities described in this privacy
policy. We may also share recordings of the events and user generated content
including your public contributions.
Such group
companies may be located outside of the UK or the European Economic Area
(“EEA”), in which case the section “Where we store your
data” below will apply.
We use other
companies, agents or contractors (“Service Providers”) to perform
services on our behalf or to assist us with the provision of services to you.
For example, we may engage Service Providers to provide market research,
marketing (including competitions), advertising, communications, event
management (including logistics, health and safety and audio-visual services),
meetings and bookings (including accommodation), training, IT, hosting and
other infrastructure (including for the operation of any virtual event and the
functionality within it), subscription and discount management, payment
processing, and data cleansing and processing services. In the course of
providing such services, these Service Providers may have access to your
personal information. These third parties are contractually bound only to use
personal information to perform the services that we hire them to provide. We
will always use our best efforts to ensure that all the Service Providers we
work with will keep your personal data secure.
We may also
disclose your personal information to third parties:
·
- in
the event that we sell or buy any business or assets, in which case we
may disclose your personal data to the prospective seller or buyer of
such business or assets;
·
- if
any member of the TradinLoop group or substantially all of its assets are
acquired by a third party, in which case personal data about its
customers will be one of the transferred assets; and
·
- if
we are under a duty to disclose or share your personal data in order to
comply with any legal obligation or in order to enforce our terms and
conditions or other agreements, or to protect the rights, property or
safety of the TradinLoop group.
If you use
one of our virtual products, e.g. Websites, Directory Sites, Webinars etc., or
choose to allow your badge to be scanned at an event, we may pass the
information you provide to third parties. Generally this will be via a process
whereby you, as the user, visit or interact with a third party e.g. visit a
stand at an online exhibition, have your badge scanned or click on an asset
branded and provided by a third party. In some instances, for example, a
products listing site, you may reach out directly to a supplier or exhibitor
who may contact you in return. In other instances our virtual products are
sponsored and, in such cases the data you provided to us will be given to the
sponsor. Generally, we will let you know at the time of collection if a product
is sponsored. If you wish to change your contact preferences with an individual
exhibitor/sponsor, please follow their own unsubscribe request details.
Unsubscribing with one of our products will stop that product from contacting
you in the future, but not the individual third parties whom you have
interacted with independently.
Other policy considerations
Data retention of personal information
We store your
data for no longer than necessary in relation to the purpose under which such
data was collected. This is determined on a case by case basis and depends on
things such as the nature of the data provided, why it was collected, the legal
basis we rely upon to process the data, and our relevant legal or operation
retention requirements. For example, if you request to delete your account we
still have to retain some data for fraud prevention purposes and financial
auditing.
Security of personal information
We use
administrative, technical, and physical measures to safeguard personal
information against loss, theft and unauthorised uses, access or modifications.
Certain areas
of our websites may be password protected. Where we have given you (or where
you have chosen) a password, you are responsible for keeping this password
confidential. We ask you not to share your password(s) with anyone.
Payments made
via our websites are processed in a secure environment using software provided
by third party providers.
Third party websites and apps
Our websites
may contain links to and from third party websites and we may provide you with
details of apps provided by third parties. Please note that if you follow a
link to any of these websites or download an app, these websites and apps will
have their own terms of use and privacy policies and that we do not accept any
responsibility of liability for these policies. Please check these policies
before you submit any personal data to these websites or apps.
Your rights
You have the
following rights with respect to the personal information that we hold about
you:
Restriction: You have the right to request the restriction or suppression
of your personal data, please contact us, at the contact details provided
below.
Revoke consent for direct marketing: You have the right
to object to the processing of your data for direct marketing, you can
opt-out by updating your settings or clicking on the ‘unsubscribe’ link in any
marketing email or newsletter you receive from us.
Your right to access the information we hold about you
You have the
right to ask us whether or not we process your personal data and to request
information on the purposes of data processing as well as confirmation on
whether we use your personal information for these purposes only.
You can
request access to the information we hold about you by contacting us using the
contact details set out below. We will endeavour to make our file of your
information available to you within 1 month, although occasionally we may not
be able to give you access to the personal information we hold about you (for
example, we may not be able to give you access if it would unreasonably affect
someone else’s privacy or if giving you access poses a serious threat to
someone’s life, health or safety).
You also have
the right to be informed of the third parties to which we transfer your
personal data within the scope of this privacy policy.
Your right to have your information corrected or deleted
If you have
an account with us, you have the right to have your information corrected or
deleted. Please send your request to privacy@tradinloop.com and we will action it as soon
as possible.
Your right to object to us processing your data
You have the
right to ask us to stop processing your data, even where that processing is
necessary for our legitimate interests (for example, where the processing is
necessary for the legitimate commercial objectives we pursue in the course of
our business), including the profiling we undertake to send you personalised
offers, product recommendations and similar content. You also have the right to
object to any results of a processing activity that prejudice your rights and
that are conducted exclusively through automated systems.
You also have
the right to ask us to stop processing your data for direct marketing purposes,
including any profiling we undertake for the purposes of direct marketing. We
will in any case only send you marketing communications if you have previously
agreed to this, but if you change your mind you can easily unsubscribe from our
marketing communications at any time by following the instructions included in
these marketing communications.
Please note
that, if you have consented to receive offers from our partners, our partners
are responsible for taking account of your rights, including your right to
opt-out of receiving offers from them. You may, however, at any time opt-out of
receiving offers from third parties by logging in to your user account and
changing the settings. If you had previously opted in, your personal data will
cease to be transmitted to our partners from the time your request is
processed.
Your right to have your data transmitted to another organisation
Where we hold
personal information about you with your consent or for the performance of a
contract with you, you also have the right to ask us to provide you with the
personal information we hold about you in a structured, commonly used and
machine-readable format and, where technically feasible, to transmit that data
to another organisation.
Restriction: You have the right to request the restriction or suppression
of your personal data, please contact us, at the contact details provided
below.
Revoke consent for direct marketing: You have the right
to object to the processing of your data for direct marketing, you can
opt-out by updating your settings or clicking on the ‘unsubscribe’ link in any
marketing email or newsletter you receive from us.
Making a complaint
You have the
right to lodge a complaint with the data protection authorities if you believe
that we have not complied with applicable data protection laws.
Changes to our privacy policy
We reserve
the right to amend this privacy policy at our sole discretion, without prior
notice to you. We will notify you of any such changes (including when they will
take effect). Your continued use of our services or our websites or attendance
at the event following the posting of changes to these terms means that you
consent to those changes.
Media
If you upload
images to the website, you should avoid uploading images with embedded location
data (EXIF GPS) included. Visitors to the website can download and extract any
location data from images on the website.
Cookie Policy
Our Privacy Policy explains our principles when it comes to the collection, processing, and storage of your information. This policy specifically explains how we, our partners, and users of our services deploy cookies, as well as the options you have to control them.
What are cookies?
Cookies are small pieces of data, stored in text files, that are stored on your computer or other device when websites are loaded in a browser. They are widely used to “remember” you and your preferences, either for a single visit (through a “session cookie”) or for multiple repeat visits (using a “persistent cookie”). They ensure a consistent and efficient experience for visitors, and perform essential functions such as allowing users to register and remain logged in. Cookies may be set by the site that you are visiting (known as “first party cookies”), or by third parties, such as those who serve content or provide advertising or analytics services on the website (“third party cookies”).
Both websites and HTML emails may also contain other tracking technologies such as “web beacons” or “pixels.” These are typically small transparent images that provide us with statistics, for similar purposes as cookies. They are often used in conjunction with cookies, though they are not stored on your computer in the same way. As a result, if you disable cookies, web beacons may still load, but their functionality will be restricted.
How we use cookies
We use cookies for a number of different purposes. Some cookies are necessary for technical reasons; some enable a personalized experience for both visitors and registered users; and some allow the display of advertising from selected third party networks. Some of these cookies may be set when a page is loaded, or when a visitor takes a particular action (clicking the “like” or “follow” button on a post, for example).
Many of the cookies we use are only set if you are a registered Tradinloop.com user (so you don’t have to log in every time, for example), while others are set whenever you visit one of our websites, irrespective of whether you have an account.
For more information on the choices you have about the cookies we use, please see the Controlling Cookies section below.
Where we place cookies
We set cookies in a number of different locations across our services. These include:
- On our websites (TradinLoop.com and associated sites, software and apps).
- In the administrative dashboards of our websites, such as Calypso and TradinLoop-admin.
- On sites we host for our users.
- On sites that use our plugins.
- In the emails we send.
Types of Cookie
The table below explains the types of cookies we use on our websites and why we use them.
Category of cookies | Why we use these cookies |
Required | These cookies are essential for our websites and services to perform basic functions and are necessary for us to operate certain features. These include those required to allow registered users to authenticate and perform account-related functions, store preferences set by users such as account name, language, and location, and ensure our services are operating properly. |
Analytics and Performance | These cookies allow us to optimize performance by collecting information on how users interact with our websites, including which pages are visited most, as well as other analytical data. We use these details to improve how our websites function and to understand how users interact with them. |
Advertising | These cookies are set by us and our advertising partners to provide you with relevant content and to understand that content’s effectiveness. They may be used to collect information about your online activities over time and across different websites to predict your preferences and to display more relevant advertisements to you. These cookies also allow a profile to be built about you and your interests and enable personalized ads to be shown to you based on your profile. |
User Sites
In addition to the cookies set on our own sites, we utilize cookies for our Site Stats feature. This tallies the unique numbers of visitors to a site, as well as the number from specific geographic locations. A visitor is counted when we see a user or browser for the first time in a given period.
Examples
Below are examples of the cookies set by TradinLoop, with explanations of their purpose. Some of these cookies are set across our whole network, whereas some are specific to individual services (e.g. Tradinloop.com, etc). Please note that this is not an exhaustive list, but rather aims to be representative. Information about cookies that may be set by third parties, such as our ads partners.
In addition, people and companies that use our services to publish or host their own sites may place additional cookies. We provide more information on these cookies below.
Required
Cookie | Purpose |
__ssid | For processing payment and to aid in fraud detection. |
__stripe_sid / __stripe_mid | For processing payment and to aid in fraud detection. |
_longreads_prod_new | Authentication for Longreads.com Member accounts. Only active when logged in, on *.longreads.com domains. |
akm_mobile | Stores whether a user has chosen to view the mobile version of a website. |
botdlang | Used to track the language a user has selected to view popular blogs in. |
country_code | Used in order to determine whether or not the cookie banner should be shown. Set immediately on page load and retained for 6 hours to remember the visitor’s country. |
csrftoken | Python/Ajax security cookie used on accounts.longreads.com. |
forterToken | For processing payment and to aid in fraud detection. |
landingpage_currency | Defines the currency displayed in Tradinloop.com landing pages. |
pd_dashboard | Records last used folder in Crowdsignal dashboard so it can be reopened upon user’s next visit. |
PD_USER_AUTH | Login cookie used to identify Crowdsignal user. |
sensitive_pixel_option | Remembers the state of visitor acceptance to the cookie banner. Only set when the visitor clicks Accept. |
twostep_auth | Set when the user is logged in using two factor authentication. |
TradinLoop_logged_in* | Checks whether or not the current visitor is a logged in Tradinloop.com user. |
TradinLoop_test_cookie | Checks if cookies are enabled to provide appropriate user experience. |
wp-settings-{user_id} | Persists a user’s TradinLoop-admin configuration. |
wp_sharing_{id} | Tracks whether or not a user has already performed an action. |
Analytics and Performance
Cookie | Purpose |
__pdvt | Used in log of Crowdsignal survey data to aid in debugging customer problems. |
_hjIncludedInSample | Gathers information that helps us understand how visitors interact with our websites, which allows us to create a better visitor experience. |
ab | Used for “AB testing” of new features. |
nux_flow_name | Identifies which user signup flow was shown to the user. |
tk_ni / tk_ai / tk_qs | Gathers information for our own, first party analytics tool about how our services are used. A collection of internal metrics for user activity, used to improve user experience. |
tk_*r | Referral cookies used to analyse referrer behavior for Jetpack connected sites using WooCommerce. |
wp-affiliate-tracker | Remembers the ID of the affiliate that referred the current user to Tradinloop.com |
utma / utmb / utmc / utmt / utmz / ga / gat / gid | Google Analytics. Gathers information that helps us understand how visitors interact with our websites, which allow us to create a better experience for our visitors. Our users may also implement Google Analytics on their own websites. |
Advertising
Cookie | Purpose |
ads | Tracks if a visitor has clicked an ad before. |
lr_nw | Counts and tracks pageviews on Longreads.com. Used to determine whether or not to show our Membership popup message. |
TradinLoop_eli | Reduces the display of ads for repeat visitors. |
Please also see the section below on third party advertisements that you may see on our sites or sites that use our services.
Advertisements from Third Parties Through TradinLoop’s Ads Program
Our mission is to democratize publishing. So that we can offer free access to create a website using Tradinloop.com, we show ads on some of our users’ sites. Our users may also choose to place ads on their site through our ads program. Additionally, we also show ads from our ads program on some of our own websites (e.g. longreads.com), and in emails.
We operate our ads program in partnership with third party vendors. As part of the operation of our ads program, we use cookies to collect certain information. Advertising cookies enable us and our partners to serve ads and to personalize those ads based on information like visits to our sites and other sites on the Internet.
Advertisements from Third Parties Through TradinLoop’s Ads Program
Our mission is to democratize publishing. So that we can offer free access to create a website using Tradinloop.com, we show ads on some of our users’ sites. Our users may also choose to place ads on their site through our ads program. Additionally, we also show ads from our ads program on some of our own websites (e.g. longreads.com), and in emails.
We operate our ads program in partnership with third party vendors. As part of the operation of our ads program, we use cookies to collect certain information. Advertising cookies enable us and our partners to serve ads and to personalize those ads based on information like visits to our sites and other sites on the Internet.
Controlling Cookies
Visitors may wish to restrict the use of cookies or completely prevent them from being set. Most browsers provide for ways to control cookie behavior such as the length of time they are stored – either through built-in functionality or by utilizing third party plugins. If you disable cookies, please be aware that some of the features of our service may not function correctly.
To find out more on how to manage and delete cookies, visit aboutcookies.org. For more details on your choices regarding use of your web browsing activity for interest-based advertising you may visit the following sites:
On a mobile device, you may also be able to adjust your settings to limit tracking.
Some analytics services we use, which place their own cookies or web tags on your browser, offer their own opt out choices. For example, you can opt out of Google Analytics by installing Google’s opt-out browser add-on, from Hotjar by using the Do Not Track header, and from Nielsen by clicking the opt out link found within Nielsen’s Privacy Statement.
Our Internal Analytics Tool
In order to better understand how our services are used, we monitor certain user activities that take place within our products, including page views and clicks on any links used when managing a site via our dashboards.
We call each one of these actions an “event.” Analytics events are attached to your Tradinloop.com account and are handled via a first party system that TradinLoop owns and maintains. In general, we record the following data for each event: IP address, Tradinloop.com user ID and username, Tradinloop.com-connected site ID (for sites not hosted on Tradinloop.com), user agent, referring URL, timestamp of event, browser language, and country code.
We use this information to improve our products, make our marketing to you more relevant, personalize your experience, and for the other purposes described in our Privacy Policy.
You may opt out of our analytics program through your user settings. By doing so, you won’t share information with our analytics tool about events or actions that happen after the opt-out, while logged in to your Tradinloop.com account. Note that opting out does not disable the functionality of the actions we track – for example, if you publish a post, we will still have record of that (don’t worry!), but for an event or action after you opt out, we will not have other data associated with that action or event in the analytics tool.
Consent for Advertising Cookies on Our Sites
You may see a “cookie banner” on our websites and dashboards. If you are visiting one of our sites from the EU, then we do not set, or allow our ad partners to set, cookies that are used to show you targeted ads before you click to accept. When you consent in this manner, we and our advertising partners may set advertising cookies on the site you are visiting and on our other websites, dashboards, and services, which we use to show you advertisements about our various TradinLoop products. We’ll display the banner to you periodically, just in case you change your mind.
Consent and Choices for Advertisements on Our Users’ Sites Through Our Ads Program
You may see a “cookie banner” on our users’ websites, particularly if you are in the European Union. If so, then our ad program does not set, or allow our ad partners to set, cookies that are used to show you targeted ads before you accept.
When you consent in this manner, we and our advertising partners may set third party advertising cookies in order to show you personalized ads on the website you are visiting and, if you are visiting a site in the Tradinloop.com network, on all websites within that network of sites. You’ll know that a site is in the Tradinloop.com network because it will have a Tradinloop.com subdomain (e.g., example.Tradinloop.com). For other sites that participate in our ads program, your consent is only for personalized ads on the specific site you are visiting.
Other Choices:
We also set a cookie to help us understand how visitors engage with websites that participate in our ad program. Visitors may opt out of our use of this information by visiting this link (the opt-out will be processed immediately with no confirmation step). When you opt out, we replace the unique value for that cookie with an opt-out value. The opt-out works across all websites in our ads program. If you have opted out by accident or wish to opt back in, you may do so by visiting this link. Please note that this option is browser-specific, so if you use a different device or browser or clear your cookies, then you will need to repeat the process.
Contacting us
If you have any questions about this privacy and cookie policies, you can email us at privacy@tradinloop.com.